(Updated January 1, 2020)
WHAT INFORMATION DO WE COLLECT?
Information you voluntarily provide:
Information we automatically gather:
When you purchase Products, use our Services, or browse our Website, we may collect information that may include your IP address, operating system, browser ID, browsing activity, and other information about how you interacted with our Website.
Information we receive from your use:
We may receive information about how and when you purchase Products, or use our Services, storing it in log files or other types of files associated with your account. This type of information helps us improve our customer service.
Cookies and tracking:
WHAT DO WE USE YOUR INFORMATION FOR?
We tailor your shopping and/or browsing experience by being able to respond to your individual requirements.
Enhance our service to you by evaluating feedback and information from you.
To increase our customer service and technical support for a better customer experience.
To conduct business transactions. However, your information (both public and private) will not be shared, sold, exchanged or given to any 3rd party company, for any reason whatsoever, without your consent, except for delivering the intended product or service that you have requested from us.
Send periodic emails:
This includes email marketing. You can unsubscribe from any marketing contact with us through the link at the bottom of the email you receive.
This enables us to administer a promotion or event.
To assist you in the event of a problem completing your purchase.
HOW DO WE RETAIN DATA AND MAKE IT ACCESSIBLE?
Current and accurate:
As much as is reasonable, and based on the information you provide to us, we do our best to keep your data current and accurate. If your data changes (such as a new email address), then you are responsible for notifying us of the change. We will retain your information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information to comply with legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.
At any time, individuals may request to access, correct, amend or delete information we hold by contacting us.
Access to your data:
Only our employees, or trusted agents, have access to your data. Your personal data is safeguarded at all times.
Contact us directly:
If you would like to withdraw your consent, please contact us directly. Unless prohibited by law, we will remove any Personal Information about you from our servers at your request as soon as is possible. There is no charge for an individual to access or update their Personal Information.
WHAT IS OUR EMAIL POLICY?
Message recipient policy:
Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us or by opting into one of our mailing lists. Any recipient may request, at any time, to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.
Policy against advertising our website using unsolicited email messages:
We require that all e-mails promoting our business, or its products, are sent only to customers who have agreed to receive such messages. We prohibit advertising of our brand and Website using unsolicited email messages. If you feel you’ve been sent unsolicited emails promoting our brand or website, and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.
Your email address is safe with us:
- We never sell or share your email addresses with other companies.
- You can unsubscribe at any time.
- We require that each email message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.
- If you receive a newsletter or email and wish to be removed from future promotional or informational digital mailings, simply click the unsubscribe link at the bottom of the email.
- If you feel you’ve been sent unsolicited email and would like to register a complaint, please email us using our contact page.
HOW DO WE MANAGE COOKIES?
We provide online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer, mobile phone or other device. These include small files known as cookies. Cookies cannot be used to identify you, personally.
There may be certain links on our website that direct you away from our site. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.
We do not intentionally collect information about children under the age of thirteen. If you are under thirteen years of age, please do not provide us with any personal information.
HOW DO WE SAFEGUARD INFORMATION?
We take appropriate measures:
When it comes to safeguarding information, we protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction.
Credit card processing vendor(s):
Our credit card processing vendor uses security measures to protect your information both during the transaction and after it is complete. If you have any questions about the security of your Personal Information, please contact us directly.
Username and password login:
The safest course of action is to keep your username and password secure, and never disclose it to a third party. Because the information in your account is sensitive, account passwords are encrypted, which means we cannot see your passwords, nor can we resend forgotten passwords. We can only reset them and/or provide a password reset link to you.
YOUR CALIFORNIA PRIVACY RIGHTS
This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”
For more details about the personal information we have collected over the last 12 months (if applicable), including the categories of sources, please see the What Information Do We Collect section above. We collect this information for the business and commercial purposes described in the What Do We Use Your Information For section above. We share this information with the categories of third parties described in that section, where applicable.
We do not sell (as such term is defined in the CCPA) the personal information we collect (and will not sell it without providing a right to opt out). Please note that we may use third-party cookies for analytics, advertising and/or processing purposes as further described in the How Do We Manage Cookies section.
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting us. We will verify your request using the information associated with your account, including email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.
WHAT HAPPENS IN THE EVENT OF A SECURITY BREACH?
If a security breach causes an unauthorized intrusion into our system that materially affects you, we will notify you as soon as possible and subsequently report the action we took in response. Applicable data protection authorities are notified within 72hrs of any breach being discovered.
WHERE DO WE OPERATE?
The United States:
We are headquartered and operate our servers in the United States, so your information may be transferred to, stored, or processed in the United States. While the data protection, privacy, and other laws of the United States might not be as comprehensive as those in your country (if located outside the U.S.), we take many steps to protect your privacy. By using our Website, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States, and those third parties with whom we share it as described in this policy.
Updated May 18, 2018
WHAT IF THERE ARE QUESTIONS OR CONCERNS?
If you have any questions or comments, have a concern about the way we have addressed any privacy issue, or if you want to update, delete, or change any Personal Information we hold, please contact us at the information below.
Attn. Data Protection Officer
10 Villa Road
South Hamilton, MA 01982